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KidsWell California Wants the Exchange to Better Serve its Service Center!

CA: California KidsWell Grantees, in collaboration with various other organizations, sent comments to California’s State-Based Exchange on the protocols and consumer experience in the Exchange’s Service Center, which will be accessible through the web and a toll-free number phone number. The grantees noted that they are working to ensure that consumers will have a “first-class consumer experience, do not encounter delays in eligibility determination, and are not subject to duplicative application screenings.”